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We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

How to report fraud

How to report fraud

Reporting an incident after the fact

If you're worried you might have compromised your Chase account, please contact us immediately. The sooner we know what happened, the sooner we can help you.

Call us at one of the phone numbers listed below if you’ve accidentally given anyone the following types of information:

  • Your credit or debit card number
  • Personal information about you, such as your Social Security number or taxpayer identification number
  • Your chase.com sign-in information, including your user name and password

For more information, please read our Identity Theft Kit (PDF).

Reporting a suspicious email

You can forward a suspicious email message to us at phishing@chase.com. We'll send you an automated response to let you know we got the message.

See examples of fraudulent email messages some of our customers have received.

Call us to report fraud

Checking and Savings Customers

Our call centers have limited hours temporarily, and we're experiencing very high call volumes. For disputes on your debit card, checking or savings account, or pre-paid account, or to report a fraudulent transaction on these accounts, print and complete this form (PDF), and send it to us.

1–800–935–9935
1–713–262–3300 (outside the U.S.)

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Monday-Friday: 8 AM-Midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171

Chase Sapphire Customers

1–888–262–4273

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Monday-Friday: 8 AM-Midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171

Home Lending Customers

1–800–848–9136

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Monday-Friday: 9 AM-6 PM ET
Saturday: Closed
Sunday: Closed
Fax: 1-614-422-7171

Credit Card Customers
(personal)

1-800-955-9060

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Monday-Friday: 8 AM-9 PM ET
Saturday-Sunday: 9 AM-6 PM ET

Credit Card Customers
(business)

1–888–269–8690

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Monday-Friday: 8 AM-Midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171

Chase Auto Finance
Retail/Loan Customers

1–800–336–6675

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Monday-Friday: 8 AM-6 PM ET
Saturday: 8 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171

Chase Auto Finance
Lease Customers

1–800–227–5151

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Monday-Friday: 8 AM-6 PM ET
Saturday: 9 AM-6 PM ET
Sunday: Closed
Fax: 1-614-422-7171

Chase Commercial Customers

Contact your Customer Service Professional or Client Service Officer.

Contact us electronically to report fraud

We strongly urge you to call us right away if you think your Chase account is at risk, because that’s the fastest way for us to help you. But if you’d rather contact us electronically, please sign in to chase.com and send us a secure message. We may need to speak with you to gather additional information.

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